Response to COVID-19
We hope that you and your family are continuing to stay safe and healthy during these difficult times. As the COVID-19 pandemic has developed, it has become clear that the way we are able to interact with our clients has changed for the foreseeable future. Despite that, our goal at Helping Hands remains to be able to continue to provide the best veterinary care to pets in need of surgery and dentistry, while keeping the safety of our clients and team members at the forefront.
As federal and local safety guidelines change and develop, we want you to know that our team is working hard to enact safety measures within our clinic to allow us to continue to provide care for your pets.
What We’re Doing
Curbside Concierge Service: When you arrive for your scheduled appointment at 7:30 am, our team will come out to your car, give you the necessary paper-work to complete, answer any questions, and escort your pet to and from their appointment, offering you a contactless visit. If you arrive after 8:00 am, please call 804-355-3500 and a team member will come out to your car.
Protective Equipment: All team members are provided with masks, gloves, and sanitizer stations.
Social Distancing: Our team members will strive to maintain 6 feet of distance from you for our mutual safety.
Healthy Team Members: We’re taking team health seriously, with measures including temperature checks, frequent handwashing, and self-check procedures.
Enhanced Cleaning & Sanitizing: Our hospital is cleaned and sanitized frequently, using EPA approved disinfectants, with special attention paid to heavy touch areas like doorknobs, phones, and computers.
What We’re Asking You to Do
Book Ahead: All appointments must be booked ahead of time by filling out this form or giving us a call.
Contactless Payment: We have procedures in place to limit contact during the payment process to keep you and our team members safe.
Remain in Your Car: To keep both you and our team members safe, when you arrive for your appointment at 7:30 am please stay in your vehicle and a team member will meet you at your car.
Wear a Mask and Practice Social Distancing: We ask all clients to wear a mask and maintain 6 feet of distance from our team members and other clients.
Keep your Cell Phone Close & Charged: We’ll be communicating with you via your cell phone during your pet’s visit, so we ask you to make sure it is on and charged during the appointment.
Be Patient as We Serve You: Our team is working extremely hard to follow safety guidelines while providing a high level of veterinary care you and your pet deserve. Please be patient and kind as our pet health heroes care for your furry friends.